There’ll always be that one hotel or spa that stands out above the rest, and it’ll be for all the right reasons.
As you’ll see when you work with us, the golden thread that defines your success is the type of guest experience you provide. While aspects such as the fittings and finishings you’ve used may help make your establishment look good, these things count for very little compared to what truly matters.
With nearly 70 years of combined hospitality experience between them, the team at Rijooviness are well-versed in what it takes to create the ultimate elevated guest experience that grows your business and enhances costumer loyalty.
“Outstanding professional and caring. I have referred colleagues and all of them say the same about them. I would and do recommend this company. As a Concierge, we want to fulfill our guest’s every need, they help us make this possible.”
Miguel Knudson, the Sutton Place Hotel Vancouver, and Director Les Cles d’Or British Columbia.
We check in as guests to your establishment to understand what your patrons experience from start to end. This allows us to explore a number of aspects and ask questions such as…
Checking in and out – The experience; the check-in/out process?
Concierge services – Type & level of guests service?
Quality and Flow – Are the air, energy and water quality, and flow where they need to be?
Wining and dining – Look, feel, sounds, quality & standard?
Rooms and amenities – Environment; Quality of furnishings Cleanliness and well-maintained?
Design and décor – Comfort, energy, set up, smells & Feng shui?
Housekeeping – How are special services managed, and how thorough are housekeepers?
Room service – What are your menu options and turnaround times?
Overall staff – How experienced, attentive, friendly, and responsive are your staff?
Wellness – Spa and gym facilities, staff, services, experience, quality?
Guest Journey – The overall experience and after care, ongoing services?
Armed with this information, we’ll compile a roadmap outlining how you can take your business to the next level, add revenue streams and grow a brand that is globally recognized and renowned.
Reg Lenney and Sue Alexander are the duo behind the Rijooviness powerhouse. They’ve spent the past three decades working to produce the most phenomenal results for businesses, executives, celebrities, and other powerful figures. Reg and Sue are renowned lifestyle architects, and – together, as well as individually – they’ve revolutionized standards in elevated guest experiences globally.
Reg is known around the world as ‘The Wellness Elder’. He is the multi-award-winning lifestyle and business coach, author, speaker, and analyst that provides a range of services designed to help entrepreneurs, professionals, and athletes achieve their goals.
Meanwhile, Sue brings a wealth of commercial experience in sales, marketing, development, and implementation. Sue’s passion is creating the guest journey, from environments and services to products, and has developed, guided and supported some of the biggest names in the business.
“I introduced Reg to our high-profile guests in the film, corporate, music, and sports industries, all on high demand and of late notice. Reg has never let me down, not even once. I could phone Reg and he would always pull through for me. He has been a personal savior. “
Bonne Rehmke, Chief Concierge Palisades Extended Stay Vancouver
Rijooviness is no ordinary consultancy. We work closely with our valued clients to understand everything from the psychology of the visual cues you use, down to the smallest details that provide guests with an experience they know they won’t get elsewhere.
With Rijooviness’ approach, we can help you…
“Since 1999 they have provided the service a Five Diamond hotel is proud to use. They have proven to be a professional organization that excels in the field of customer service, we highly recommend them”
The Sutton Place Hotel
Rijooviness is incredibly proud of the work we’ve done for the following hotels. To name but a few…